**Updates(7 April):
(Actual story below)
My letter to Straits Times have been published in their forum today, click here to read
(only after you have read my experience below):
http://www.straitstimes.com/ST+Forum/Online+Story/STIStory_360234.html
It seems like many people can identify with me!
These are just three of the many comments left by readers:
1. stompKING
You should call the police too !
I think Jean Yip had expanded too fast and have too many branches. She did not monitor the quality of their branches' staff. Too bad. They will decline further. Her staff had caused JY name to be blemish !
And for the Causeway JY manager to react by calling security is laughable and a bad image on JY. To call for security on her customer is just adding insult to injury. Were the customer attacking them ?
The customer is just unhappy and making a complaint. If JY doesn't even train their staff on this, then something is seriously wrong with Jean Yip. The manager and stylist should be fired immediately as they performed badly and tarnish the name of JY. So sad.
JY is about cutting hair and providing good customer service. They should cut according to the customer's wish and instruction unless the customer gave them the freedom to do otherwise.
I go to my neighborhood barbershop and it cost me only $8 and with good service too ! Why pay more and have your blood vessel burst !
2. addicted2tehhalia
I switched salons cos the staff at JY never seemed to bother about what the customer wanted. Expensive, and cannot give you the style that suits you.
The bunch of staff sitting at the reception counter usually look like they are more interested in preening themselves, than making the customer happy.
There are other salons that provide better services.
3. ChristineChua_Ms
It is a known fact that Jean Yap has inexperienced and untrained hair cutters. Most are china people with no formal training. Almost everyday there is some quarrel or raised voice arguments at all outlets of Jean Yap. But most of the Yean Yap outlets have no business and their rent and other costs are left uncovered. So they are most likely closing shop in the near future.
----------------------------------------------------
ACTUAL STORY:
Today, I visited Jean Yip at Causeway Point to have a haircut because I was going to Ronald's place for Zaylee's birthday party in Sembawang.
The price stated on the poster displayed prominently outside the Jean Yip store was "$21.90 regardless of length", but I was charged $25.90 when I was paying at the counter! Although the discrepancy was only $4, but seriously, it was a matter of principle. When I questioned the counter girl by the name of SERENA, she had the cheek to say it was because I "washed my hair"! WTF!!! Which salon does not wash you hair after they cut, other than those $10, 10 mins kind? FUCK UP!
My unhappiness started with the "stylist" JOHNNY TEO who made a mess of my hair, the very moment he started cutting my side burns. I explained to him more than 3 times how I wanted my hair to be cut, and he still couldn't understand. Maybe Jean Yip Academy should also send their hairstylists for some LANGUAGE COURSES!
That Johnny simply got another more senior hairstylist to cut my hair, when he couldn't understand what I wanted, (mind you, I was speaking to him in Mandarin!) without even having the courtesy to tell me the arrangement. The next thing I knew, the other stylist was standing behind me and I had to explain again. Lucky, this second stylist gave me a satisfactory haircut.
After I paid, I wanted to speak to the manager, and guess what SERENA the counter girl said?
"The manager is somewhere, so if you want, you can go to the website and give your feedback there!"
WTF!!!
I then asked for an email address and SERENA again said "Jean Yip does not have an email address, we only have a website... ..."
What a joke!
I seriously think Jean Yip has some MAJOR customer service issues.
When the "manager" by the name of ALEX AW finally turned up at the outlet, the first sentence that came out of his foul mouth was "Get the security guard!"
At this point, I was damm pissed! Instead of solving the issue, he got the security guard for fuck?!?!
That ALEX AW didn't even do the least a manager could do, that is to solve problems, and put customers first. Instead, he put on a black face, and raised his voice at me throughout the entire conversation when I was explaining the situation to him.
This is one of the worst service I have ever encountered in a salon, and I swear
I will never step into ANY JEAN YIP OUTLETS ever!
For all those who have plans to have a haircut there, or do some slimming there, my advice for you is:
YOU BETTER THINK TWICE!!!
PS: Dawn Yip, the director of operations have yet to call me back after ONE WEEK, although I was promised. Their customer service sucks all the way to the top!
05 April 2009
Jean Yip (Causeway Point) = LOUSY SERVICE + GIMMICKY PRICES
Penned by Marc on Sunday, April 05, 2009
Tags: disgusting, jean yip, pissed, singapore, thoughts
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oh, thats terrible!
I think i have 10 years never step in JY already!
Terrible should send to newspaper!
I agreed with you, it is the principle not the $$$ thats matter.
OMG! Tat's atrocious man.. so the security really came to the scene?
Jas, you have not stepped into JY for 10 years? Make it another 10 years then! And yes, I have written in to The Straits Times and NewPaper Forums already. Today Straits Times has called me up, I think my article should be published soon!
eneres, the security guard did come to the scene, and ironically, the security guard was trying to calm me down. He was behaving more like the manager of JY than that ALEX AW!!!
recently i still have the thoughts of going to JY, but after reading your post, i think probably i wouldnt be stepping in for the rest of my life bah! I were you, i probably will also write to case! since it is so miss leading!....hahahaha....
Happened to come across your blog while blog surfing. Guess you should probably do a google search on Jean Yip. They're quite infamous for their pushy sales assistants and stuffs like that. Count yourself lucky that it wasn't like 100 over dollars for a simple haircut. Lol.
Do read my letter which is published in Straits Times Forum here:
http://www.straitstimes.com/ST+Forum/Online+Story/STIStory_360234.html
mi quite keen to know what is their response to this!
To think if the quality of staff is just like tat, they can jolly-well close shop.
thanks 4 sharing!
Jas, its unfortunate, till now I have yet to receive a single call from Jean Yip.
Yesterday, I called into their office, and I shall not elaborate what happened to my phone CALLS.
In short, I finally got to speak to DAWN YIP, she was nice, but she has yet to get back to me because she said she will go and read my email.
I am really curious are they genuinely interested in customer's feedback!!!
Somehow, I feel that they will not be getting back to me after all!
lol marc. you tagged at the wrong blog. my blog is http://th-perfectheels.blogspot.com/ . the one you tag is my blogshop :)
wah piang!!!
this is news..
can i feature a link to this blog article on my twitter?
Fire, pls do. I want as many Singaporeans warned as possible too!
Hi marc...
i already linked ur story on JY onto my Twitter account, hopefully reaches more people, esp the international followers on my twitter...
do check it out http://twitter.com/fireopal82
btw, if you haven collected your $ from Advertlets, do continue to press them for it!
Cheerios!
Fireopal
Fire, thanks!
sup , i never believed in going into big names of saloon for a haircut so .. HAHA . :\
weijie, I went there to cut because I happened to be there. I have never once classifed Jean Yip as a big name, its just a household name because of their heavy advertising.
Big names in hair will always been Shunji, Passion, Monsoon, Le Salon, to name a few.
:P
thats really atrocious customer service. i think we bloggers shld really blog and share abt such lousy service so that those service industry ppl can wake up!
Celestial, I agree. If you want, you can blog about this in your blog, and link this post in it, so your friends and log readers can also know about Jean Yip.
Omg I totally agree with you! Jean Yip sucks! Their stylists just try to persuade you to buy their damn packages! They have NO SUCH THING as customer service D: I bet they have received no proper training at all lor >< I went there once to get my hair cuz and it was DISASTROUS! I told the guy many times how I wanted it to be like and yet he cut it his own way D: Arrrgh they should seriously close down Jean Yip ><
blah blah blah, exactly my sentiments, well said. Pls tell all your friends!
i totally agree with u abt JY.. it really sux.. my bf went there for a hair cut and nice looking hair turned crappy... my cousin who is also a hair stylist told mi that JY dun select their stylist.. omg and they stil have the cheek to treat customers like tat.. u should really f* them upside down... make sure that this dawn yip person gets back to u with bloody good explaination.
Mini Garage, for your information, that Dawn yip DID NOT revert!
Here's my own encounter at the Plaza Singapura branch: They have a shop at PS promotion. $59 for cut and colour. I called and made appointment as the fine print said "Strictly by appointment only". I managed to get a time slot for the next day in the morning. I reached there, the receptionist just pointed to the inside and asked me to go in. Someone else came and led me to a seat. After I sat down, I told the hairdresser attending to me that I came because of the promotion. She asked me if I had brought the flyer along. I was lucky I did although I do not understand why they would need it since they also have a poster outside for this promotion? They took a while to "verify" the flyer. I found it really odd. Then the hairdresser came back and told me that for my shoulder length hair, the price is $79. I was speechless. Why did they not tell me over the phone when I was making the appointment? Let me decide if I still wanna come if the price is not really $59 nett. Anyway, I was boiling but I decided to let them taste their own medicine. I shall have the colour and cut and tell them later that I will not pay more than $59 as advertised. And the cut was even hardly even a cut. Although I wanted to keep my hair long and asked for layers, I didn't expect the hairdresser to just pick my dry, all natural hair up in bunches and just sheared them! Then they proceeded to apply colour on my hair which was still unwashed. Ok, the promotion never said wash included, so I can't complain. At least the boy who helped to colour my hair and rinse off did an honest and proper job. After that he was the one who blew dry my hair. Then the hairstylist came to look at my hair. I was beginning to prep myself for a showdown I didn't even care how my hair looked. All the time she looked like she just gave me the service I could have gotten from those $10 haircut salons! So, anyway, when she led me to the cashier and wrote $69 on the invoice, I said, "The promotion said $59." Then she lamely replied "For your length it has to be $69". To which I replied "But when I made the appointment, nobody asked me if I had shoulder length hair and tell me that price varies according to length of hair." Just then her manager walked past. The manager looked more like a bouncer. He questioned the hairdresser almost rudely "You didn't tell her?" in Cantonese. The hairdresser told him she did. I almost felt sorry for the hairdresser at that point, for it seemed it's not her fault but rather that of JY's management that such underhand sales tactic and poor service exists. THe manager then tried to tell me there's a star there on the $59 (meaning an asterisk for the fine print). I told him that it didn't say so on my flyer but I looked at the poster closely and pointed to him that it said "Terms and conditions apply." but never said longer hair more expensive and that they should have told me over the phone instead of letting me come all the way and then drop the bomb on me! Like many of you posted: it's never about the money, I'm sure most of us would have gladly paid over a $100 dollars for a cut and wash at a salon. But to resort to such a tactic, just leaves a bad taste in the mouth. They should have focused instead of providing a good service and taking the opportunity to win over first time customers. Now they have certainly lost another potential long term customer! So anyway, I told the manager squarely in the face "I'm only going to pay $59" To my huge surprise, he gave in without further argument and just rudely asked me for my credit card. All I could say from his attitude is they are just treating "promo" customers as a quick "rip-off". He asked me to fill in the customer details, which I did, although I don't think they would ever add me to their customer database! Then I saw on the form (for first time customers, possibly from the same promotion), the rest of the customers paying $79, $89, $109! I wrote $59 beside "Cut and colour". I hope the rest of the customers who came after me would see it and not be ripped off.
Elita, I can truly identify with how you feel. Thanks for leaving such a long story of your own encounter.
I am sure by now most people would have known Jean Yip sucks to the core.
Their branch managers should just work in coffeeshops because they speak like hooligans.
Lets not get ourselves angry over a lousy local hairdressing chain anymore.
Lets tell all our friends, colleagues, and let Jean Yip know the power of WORD OF MOUTH!!!
not all jy are like that lah..
some are good,like tampines one..they are really polite and good esp the lady name nico and staffs
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