(Actual story below)
My letter to Straits Times WAS published in their forum on 6 April 2009, but link has expired. (Read my FULL experience below):
http://www.straitstimes.com/ST+Forum/Online+Story/STIStory_360234.html (link has expired...........link has expired..............link has expired)
It seems like many people can identify with me!
These are just three of the many comments left by many readers:
You should call the police too !
I think Jean Yip had expanded too fast and have too many branches. She did not monitor the quality of their branches' staff. Too bad. They will decline further. Her staff had caused JY name to be blemish !
And for the Causeway JY manager to react by calling security is laughable and a bad image on JY. To call for security on her customer is just adding insult to injury. Were the customer attacking them ?
The customer is just unhappy and making a complaint. If JY doesn't even train their staff on this, then something is seriously wrong with Jean Yip. The manager and stylist should be fired immediately as they performed badly and tarnish the name of JY. So sad.
JY is about cutting hair and providing good customer service. They should cut according to the customer's wish and instruction unless the customer gave them the freedom to do otherwise.
I go to my neighborhood barbershop and it cost me only $8 and with good service too ! Why pay more and have your blood vessel burst !
I switched salons cos the staff at JY never seemed to bother about what the customer wanted. Expensive, and cannot give you the style that suits you.
The bunch of staff sitting at the reception counter usually look like they are more interested in preening themselves, than making the customer happy.
There are other salons that provide better services.
It is a known fact that Jean Yap has inexperienced and untrained hair cutters. Most are china people with no formal training. Almost everyday there is some quarrel or raised voice arguments at all outlets of Jean Yap. But most of the Yean Yap outlets have no business and their rent and other costs are left uncovered. So they are most likely closing shop in the near future.
Today, I visited Jean Yip at Causeway Point to have a haircut because I was going to Ronald's place for Zaylee's birthday party in Sembawang.
The price stated on the poster displayed prominently outside the Jean Yip store was "$21.90 regardless of length", but I was charged $25.90 when I was paying at the counter! Although the discrepancy was only $4, but seriously, it was a matter of principle. When I questioned the counter girl by the name of SERENA, she had the cheek to say it was because I "washed my hair"! WTF!!! Which salon does not wash you hair after they cut, other than those $10, 10 mins kind? FUCK UP!
My unhappiness started with the "stylist" JOHNNY TEO who made a mess of my hair, the very moment he started cutting my side burns. I explained to him more than 3 times how I wanted my hair to be cut, and he still couldn't understand. Maybe Jean Yip Academy should also send their hairstylists for some LANGUAGE COURSES!
That Johnny simply got another more senior hairstylist to cut my hair, when he couldn't understand what I wanted, (mind you, I was speaking to him in Mandarin!) without even having the courtesy to tell me the arrangement. The next thing I knew, the other stylist was standing behind me and I had to explain again. Lucky, this second stylist gave me a satisfactory haircut.
After I paid, I wanted to speak to the manager, and guess what SERENA the counter girl said?
"The manager is somewhere, so if you want, you can go to the website and give your feedback there!"
I then asked for an email address and SERENA again said "Jean Yip does not have an email address, we only have a website... ..."
What a joke!
I seriously think Jean Yip has some MAJOR customer service issues.
When the "manager" by the name of ALEX AW finally turned up at the outlet, the first sentence that came out of his foul mouth was "Get the security guard!"
At this point, I was damm pissed! Instead of solving the issue, he got the security guard for fuck?!?!
That ALEX AW didn't even do the least a manager could do, that is to solve problems, and put customers first. Instead, he put on a black face, and raised his voice at me throughout the entire conversation when I was explaining the situation to him.
This is one of the worst service I have ever encountered in a salon, and I swear
I will never step into ANY JEAN YIP OUTLETS ever!
For all those who have plans to have a haircut there, or do some slimming there, my advice for you is:
YOU BETTER THINK TWICE!!!
PS: Dawn Yip, the director of operations have yet to call me back after ONE WEEK, although I was promised. Their customer service sucks all the way to the top management!
(DAWN YIP DID NOT CALL ME AFTERALL UP TO TODAY!)
Jean Yip Salon sucks!
05 April 2009